Customer satisfaction is greatly important to us, that’s why all UnParallel footwear purchases are covered by a limited one-year warranty against manufacturing defects in materials and workmanship.
Overview
UnParallel Sports warrants that all UnParallel climbing shoes are free from manufacturing defects in materials and workmanship for a period of one (1) year from the original date of retail purchase. This limited warranty applies only to products purchased from authorized retailers or distributors.
What is covered?
This warranty is intended to cover defects in manufacturing and is not a guarantee of product lifespan or performance under all conditions. Climbing footwear is subject to significant abrasion and stress during normal use, and gradual deterioration is expected as part of regular wear.
Each claim will be evaluated on a case-by-case basis by UnParallel Sports Canada
What is not covered?
This warranty does not cover damage or conditions resulting from normal use, misuse, or external factors. Common exclusions include, but are not limited to:
Normal wear and tear, including worn rubber, thinning toe caps, or reduced friction from use
Abrasion, scuffing, or cosmetic damage from climbing surfaces
Holes in the upper or rand caused by repeated contact with rock or gym holds
Stretching, softening, or loss of stiffness due to regular use
Damage caused by improper sizing or fit
Damage resulting from resoling, modification, or repair by unauthorized parties
Damage from accidents, impact, chemicals, excessive heat, or improper storage
Odour, discolouration, or material breakdown due to sweat, moisture, or environmental exposure
Commercial use
Products purchased second-hand or from unauthorized sellers
Important Clarification
Climbing shoes are performance equipment designed to experience friction and abrasion. Rubber wear, rand wear, and upper abrasion are normal and expected outcomes of climbing activity and are not considered defects.
How to submit a claim
To submit a claim, please open a ticket by clicking on the messaging button on the bottom right. You must be able to provide:
Proof of original purchase
Clear photographs showing the issue
Products may be required to be returned for physical inspection before a determination is made.
Remedies
If a product is determined to have a manufacturing defect within the warranty period, UnParallel will, at its discretion:
Repair the product,
Replace the product with the same or comparable model, or
Provide store credit or refund equal to the original purchase price.
Warranty replacements do not extend the original warranty period.
Limitations
This limited warranty applies only to the original purchaser and is non-transferable. Liability is limited to the remedies described above. UnParallel is not responsible for incidental or consequential damages resulting from product use. ⚖️
Consumer Rights
This warranty provides specific legal rights, and additional rights may vary depending on local laws and regulations.