We know you're excited to get on the wall with your new sticky shoes, and we’re just as eager to get them to you. This article explains how pre-orders work and what you can expect after placing one.

Pre-ordered climbing shoes are clearly identified on our website in two ways:

We also provide estimated timing details in the product description whenever they are available, so you know when to start planning your next session. We will also attempt to keep a running tab below of new launch pre-orders.

Pre-ordered climbing shoes are made to order by the manufacturer. As the Canadian distributor, we place production orders based on demand and ship the shoes out as soon as they land at our warehouse in Squamish.

Once your shoes arrive and head out the door:

Production and shipping timelines can vary, but rest assured we move quickly to get your shoes from the factory to the crag (or gym) as soon as possible.

This is normal for pre-orders. Your order will remain in Processing while your shoes are being produced and shipped to us. As soon as they arrive in Canada, we’ll get them packed up and on their way to you.

All pre-ordered climbing shoes are final sale.

Because these shoes are produced specifically to fulfill customer orders, they cannot be cancelled, returned, or exchanged once the order has been placed.

Please note that while we aim to provide an accurate estimate, orders may ship sooner or later as various factors outside of our control including production and customs can affect when we receive products.

If you have questions about a specific pre-order, feel free to reach out to our support team using the email associated with your order. We’re always happy to help get you one step closer to your next send.